Thursday , November 26 2020

Accenture Jobs – Customer Service Agent

Website Accenture

Job Description:

The Customer Service Agent will provide support for the resolution of customer problems, incidents, issues, requests and queries. This role will liaise with other support teams as required to resolve requests/issues in a timely manner, and ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Job Responsibilities:

  • Develops and maintains knowledge of customer and customer specific business environment
  • Perform follow up on incidents with customer to ensure customer satisfaction
  • Demonstrate understanding of the customer’s business needs and maintains high customer satisfaction ratings
  • Receives and log internal and/or external customer problem/request/issue and ensure proper documentation
  • Develop and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
  • Perform customer request/problem identification and follow defined procedures to resolve correctly
  • Share information required for the team to be successful
  • Develop and maintain skills by participating in on-the-role training and virtual training
  • Perform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention

Qualification & Experience:

  • HS Diploma or GED
  • Minimum 1 year customer service experience, preferably in a call center

Job Details:

Company: Accenture

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here